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Return & Refund Policy
Thank you for shopping at BabyAmy. We value transparency and want you to feel confident when shopping with us. Please review our refund policy below.

1. Return Eligibility
  • Return Period: You may request a return within 15 days of receiving your order.
  • Product Condition: Returned items must be unused, in original condition, and include all original packaging, tags, and accessories.
  • Non-Returnable Items:
    • Gift cards
    • Downloadable or digital products
    • Extended warranties

2. How to Request a Return
  • Submit a return request through our return page with your order details and reason for return.
  • Once the return is received, we will inspect the item and notify you of the approval status within 3–5 business days.
  • We recommend using a trackable shipping service for your return.

3. Refund Processing
  • Approved refunds will be issued to the original payment method within 14 business days after inspection.
  • Refunds are issued for the product price only, unless otherwise stated.

4. Deductions & Adjustments
  • If an item is returned in a condition different from its original state, a reasonable restocking or handling fee may apply.
  • Original shipping costs and return shipping costs are non-refundable, unless the return is due to our error.
  • Any applicable deductions will never exceed the original purchase amount.

5. Undeliverable or Returned Shipments
  • If an order is returned to us due to customs clearance issues, refusal of delivery, or recipient unavailability, an eligible refund may be issued after deducting applicable shipping, handling, and return costs.
  • Refunds are processed only after the item has been successfully returned to our facility.

6. Order Cancellations
  • Orders may be canceled before shipment or before a tracking number is assigned.
  • Orders that have already been shipped cannot be canceled.
  • For canceled orders, any non-recoverable transaction or processing costs may be deducted where applicable.

7. International Orders & Customs
  • For international orders, customs duties, taxes, or import fees charged by local authorities are the responsibility of the buyer and are not refundable.

8. Refund Delays
  1. Please check your bank or payment account.
  2. Contact your payment provider for processing time confirmation.
  3. If the issue persists, please contact our customer support team for assistance.

9. Contact Us
If you have any questions about this refund policy, please contact our customer support team. We’re always happy to help.