Thank you for visiting and shopping at BabyAmy. This Shipping Policy explains how orders are processed, shipped, and delivered.
1. Order Processing Time
2. Shipping Methods & Estimated Delivery Times
Economy Shipping
3. Shipping Costs
4. Customs, Duties & Taxes
5. Customs Clearance
6. Shipping Insurance & Delivery Issues
7. Shipment Confirmation & Tracking
1. Order Processing Time
- Orders are processed within 1–5 business days.
- Processing times may be extended during promotions, holidays, or peak seasons.
- Customized or wholesale orders may require additional processing time, which will be confirmed before order placement.
2. Shipping Methods & Estimated Delivery Times
Economy Shipping
- Estimated delivery time: 30–60 days
- Shipped via postal small parcel services
- Tracking availability may be limited depending on destination
- Estimated delivery time: 8–20 days
- Delivered by USPS, DPD, Sagawa, Correios, GLS, DHL eCommerce, or similar carriers
- Estimated delivery time: 5–15 days
- Delivered by DHL, UPS, FedEx, ARAMEX, or equivalent carriers
- Additional fees may apply for remote areas where required by the carrier
- Estimated delivery time: 45–75 days
- Sea or rail transportation followed by local courier delivery
- Tracking information may become available after arrival in the destination country
- Estimated delivery time: 7–20 days
- Air transportation with professional customs clearance services
- Tracking updates may begin after customs clearance is completed
3. Shipping Costs
- Shipping fees are calculated at checkout unless otherwise stated.
- Any additional carrier-imposed fees (such as remote area surcharges) will be disclosed prior to shipment whenever possible.
4. Customs, Duties & Taxes
- For international shipments, customs duties, VAT, or import taxes may be imposed by local authorities.
- Such charges are determined by the destination country and are the responsibility of the buyer unless explicitly included in the selected shipping method.
- We recommend contacting your local customs office for more information regarding import regulations.
5. Customs Clearance
- Some shipments may require the recipient to provide information or documentation for customs clearance.
- Timely cooperation with customs authorities helps ensure smooth delivery.
- If a shipment is returned or undeliverable due to customs issues or recipient unavailability, any eligible refund will be handled in accordance with our Refund Policy.
6. Shipping Insurance & Delivery Issues
- If your package arrives damaged or incomplete, please contact us promptly with supporting evidence (photos or videos).
- Claims for loss or damage may require investigation by the carrier before resolution.
- Resolution options may include replacement or refund in accordance with the carrier’s findings and our Refund Policy.
7. Shipment Confirmation & Tracking
- Once your order is shipped, you will receive a shipment confirmation email containing tracking information.
- Tracking numbers typically become active within 24–72 hours.